Frequently Asked Questions

Datch is an interactive Voice-Visual interface, engineered specifically for the industrial workforce to interface with enterprise databases. Datch acts as voice layer that integrates with your ERP, or any other database. It runs on any iOS or Android device and can pair with headsets and other hardware as needed.

Datch uses Natural Language Processing to collect and structure detailed operational information from users in the factory or in the field, based on currently existing company processes (e.g. work orders, maintenance reports, safety reports). Datch can also conduct advanced searching of company databases for rapid record recall on the spot.

Datch is the only Voice AI technology that targets specific industrial processes and structures accurate data for enterprise databases in a format determined by the company. Datch is uniquely designed to capture detailed and complex operational data from your employees while on the job, creating usable records and reducing database administrative burden.

Datch’s voice technology, in combination with NLP, allows both the frontline staff and company management to achieve their respective goals:

• Frontline workers need to focus on their jobs at hand, so voice enables for rapid, detailed knowledge capture, without having to worry about the data structure or cumbersome manual entry that takes away from their tool-time.
• Management needs detailed, structured reports so that they stay informed, gain aggregated insights, and make clear decisions on purchasing, maintenance, and planning. Datch’s Natural Language Engine takes the detailed, unstructured observations from the frontline workers, and transforms this into structured, detail-rich information.

Users can speak to Datch to enter or search information using push-to-talk functionality or directly through the mobile interface. Users do not need to look at their phones to activate or use Datch allowing hands-free data entry while on the job.

Our implementation team will work with you to determine specific operational processes you would like Datch to handle, they can be currently existing processes or customized.

Yes, Datch has an advanced search feature called “Ask Datch”. This feature allows workers to save time hunting for asset names and work history, and allows rapid and specific on-the-spot record recall. A video of the Datch search function can be seen here.

Yes, Datch can be used in noisy environments. We recommend the use of industrial bluetooth-enabled headsets such as those made by Honeywell and other manufacturers.

Yes, Datch can capture photos with each record.

Datch’s natural language engine understands complex operational workflows and can convert informal speech into specific Asset IDs, SKUs and other company jargon.

Datch is deployed with users across the UK, USA, Australia and New Zealand, many of whom have very strong accents. Datch adjusts to how users talk, and manual corrections can be made within the software in order to train Datch for translation improvement. Datch also comes with pre-defined accent libraries to achieve higher accuracy.

Datch covers most modern languages and dialects, and can even translate languages on the fly.

Our pricing structure is based on number of users and number of processes required by the company. Please contact us for a free consultation and further discussion on pricing tiers.

Our pilots are straightforward and do not require a large amount of internal company resources. Pilots can be setup, executed and completed within 2-3 weeks and usually only requires engagement of around 3-4 employees.

Initially no, we conduct a pilot or proof-of-concept without the need for integration. Once the pilot is complete, we will work with your IT team to integrate Datch with your existing databases.

Voice AI technology has come a long way in the last five years. The accuracy of digital speech-to-text now outpaces typing on computers, tablets, and phones. Datch learns how users speak and translates company jargon into complex Asset ID numbers and other details with high accuracy, creating a detailed system of record for your workers’ daily activities.

Datch uses Drata’s automation platform to continuously monitor 100+ internal security controls across the organization against the highest possible standards. Automated alerts and evidence collection allows Datch to confidently prove its security and compliance posture any day of the year, while fostering a security-first mindset and culture of compliance across the organization.

Datch works with industry leading security firms to perform annual network and application layer penetration tests and utilizes a variety of manual and automatic data security and vulnerability checks throughout the software development lifecycle. We also perform daily backups and do not retroactively remove deleted data from backups as we may need to restore it, if removed accidentally. All data is encrypted both in-transit using TLS and at rest. Read our full Security Policy here.

Datch maintains an incident response plan that includes procedures to be followed in the event of an unauthorized disclosure of data or other security incident. If you believe there has been a breach in security, please get in touch with Datch's security team.