Technical Account Manager

Datch is a voice AI for the industrial workforce. We work with an exciting array of global customers - including Fortune 500 manufacturers, energy providers and more - supplying them with an interactive natural language engine they can use with verbal, conversational dialogue. This allows frontline workers to talk through their day-to-day processes in real-time, leading to big improvements in knowledge retention and a more efficient, happier workforce.

Founded in a garage in 2017, Datch now has offices in the UK, US, and New Zealand. We're growing rapidly with backing from well-known investors such as Blue Bear Capital, Boeing HorizonX, Acceleprise, and Plug and Play Ventures, and we’re building an exciting product with deep engineering and domain expertise.

We are looking for a dedicated, ambitious and self-driven Technical Account Manager. As a Technical Account Manager, you will work closely with our customers to build relationships with them and help them achieve their Datch process goals and integration needs.


Location

U.S. - Remote


About you (Your mindset / what you’re looking for)

  • You’re a generalist – able to apply your knowledge broadly and into unfamiliar territory
  • You’re tech-savvy, and you love to build
  • You’re a self-starter – can work on projects with ambiguous context
  • You thrive in a fast-moving and chaotic startup environment
  • You’re excited to tackle hard and novel strategic problems
  • You empower your team to succeed
  • You’re a world-class communicator

About the role (What you’ll do)

You will be expected to:

  • Facilitate voice process mapping and definition (pre and post-sales), allowing customers to best leverage Datch features for their specific applications
  • Understand the IT department organizational structure of large enterprise customers
  • Manage new customer integration projects (experience with SAP or IBM Maximo highly beneficial)
  • Assist with understanding and prioritizing customers’ technical requests
  • Build strong customer relationships, especially with key customer stakeholders
  • Manage customer expectations, deliverables, and timelines
  • Communicate the progress to both Datch stakeholders and customer stakeholder

Must-haves 

  • A proven track record of Technical Account Management, IT project management, customer-facing solution architecture, or other relevant experience. 
  • Experience in managing multiple stakeholders and projects 
  • Customer-oriented personality, with strong interpersonal and communication skills 
  • Critical thinker and problem-solving skills 
  • 4+ years of experience working alongside enterprises with complex business
    software 
  • Must be a self-starter, team player and strategic thinker. Able to thrive in a fast-paced, often uncertain startup environment. 
  • Highly organised and data-driven 
  • Strong written and oral communication and collaboration skills, with fluent business-
    level English 
  • Ability to travel within the US and occasionally in Aus/NZ/Europe 
  • Strong understanding of common API integration architectures (eg. Rest APIs) 
  • Strong understanding of common enterprise authentication/authorization systems
    (SSO, Oauth, OIDC etc.)

Nice-to-haves 

  • Early-stage startup experience 
  • Degree in computer science or equivalent 
  • Experience in using software for sales such as Salesforce 
  • An interest in and understanding of ML / AI impacts on the business world 
  • An interest in and understanding of digital transformation 
  • Multilingual abilities (European languages a plus)
    You must be eligible to work in the United States (with a valid working Visa, Residency or Citizenship) to be successful in this application. 

We'd love to hear from you

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