Contact Energy, New Zealand’s leading energy company, sought to optimize its operations and enhance their employees experiences through innovation and digitalization. Contact Energy decided to partner with Datch to enhance productivity, reduce costs, and improve operational effectiveness. This successful partnership is testament to the transformative potential of AI in the energy sector.
Watch Video: Datch and Contact Energy - Customer Success Story
The Challenge
Contact Energy was experiencing a number of operational challenges common to utilities and frontline work in general.
1. Limited visibility into field operations and maintenance tasks
2. Time-consuming and labor-intensive data entry and management
3. Inefficient communication and collaboration among field teams and back-office personnel
4. Difficulty in identifying and addressing potential safety hazards
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The Solution: Datch Implementation
Datch, an award winning powerful AI interface, offered an innovative solution that addressed Contact Energy's challenges head-on.
Schedule Demo to see Datch in action.
The implementation involved
1. Integration of Datch with Contact Energy's existing systems, providing seamless access to real-time data and insights.
2. Comprehensive training for field technicians and back-office personnel to ensure effective adoption and utilization of the AI-powered software.
3. Streamlining processes to reduce administrative burdens and improve overall efficiency.
The results
“The implementation of Datch at Contact Energy showcases the power of AI-driven solutions in transforming business operations and elevating frontline worker’s experiences. This collaboration highlights the opportunities for increased operational efficiency and innovation in the energy sector, paving the way for a smarter, more sustainable future.” - Matthew Taylor, Head of Customer Operations at Datch
The collaboration between Contact Energy and Datch resulted in numerous benefits that significantly transformed the company's operations and frontline worker experiences:
1. Improved Operational Effectiveness: Field technicians leveraged Datch's voice-to-text capabilities to efficiently capture and record rich data, reducing the time spent on manual data entry by up to 70%. This enabled them to focus on higher-value tasks and complete jobs more quickly.
2. Enhanced Data Accuracy: Datch's AI capabilities minimized the risk of human error in data entry, ensuring that data was accurate, consistent, and easily accessible across the organization.
3. Increased Collaboration: By providing real-time access to essential data and insights, Datch fostered better communication between field technicians, managers, IT teams, and back-office personnel, improving collaboration and decision-making.
Customer testimonial
“Datch worked closely with us to identify which workflows were best to optimize for peak efficiency. The tasks our team once considered to be burdensome are actually now seamless and simple processes.” - Marcus Prestney, Business Lead at Contact Energy
Ready to see how Datch can work for you? Get in touch, today.
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